Frequently Asked Questions
If you do not find the answer to your particular question, please contact us at one of our store locations and we will be glad to assist you in any way.
To provide the highest level of customer service, never forgetting our tradition of excellence and value that has been in effect for over three generations.
Dunkin’s Diamonds Quality and Security
Q. How can I be sure of the quality of my purchase from Dunkin’s Diamonds?
A. Each of our diamonds is hand selected from the world's top sources and independently certified. Traveling the world enables us to provide the largest selection of bridal and diamond jewelry, as well as make available to you the latest styles and designs. We also choose only the most vibrant colored precious gems and the most lustrous pearls.
We design and carefully create our jewelry, guaranteeing every piece of jewelry the same level of quality and care. We use nothing but the finest quality gold, platinum, diamonds, precious gems and pearls in all of our designs.
Q. Does Dunkin’s Diamonds offer trade-ins?
A. Yes, we do. You may trade in your jewelry or diamonds for any jewelry or select diamonds at least double the trade-in value. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Color gemstone jewelry is not eligible for trade-in. Trade-Ins of in-store and online purchases are accepted at any Dunkin's Diamonds location. Please visit any of our store locations to trade-in your in-store or online purchase.
In some instances, jewelry or diamonds may have incurred damage, through daily wear. We will still accept the jewelry or diamonds, and simply deduct the cost of polishing and reshaping.
Q. What if I buy a diamond from Dunkin's Diamonds, and decide later that I want a bigger diamond?
A. It's called our Lifetime Upgrade Program. Dunkin's Diamonds is proud to offer a full lifetime upgrade on selected loose diamonds. On eligible items, Dunkin's Diamonds will allow its full purchase price towards diamond jewelry of at least double the trade-in value. There is no limit on the number of times you can upgrade your diamond and there is no restocking fee. Please feel free to contact Dunkin's Diamonds to see if the diamond you purchased with us is eligible for the Lifetime Upgrade Program.
In some instances, a diamond may have incurred damage, through daily wear. We will accept the diamond back, deducting the cost of polishing and reshaping.
Please note that diamonds purchased through our online "Design Your Own Ring" feature and our online collection of loose diamonds are not eligible for the Lifetime Upgrade Program.
Q. Can I receive cleanings and inspections free of charge?
A. Yes. Bring your diamonds and jewelry into any of our store locations as often as you like for free professional cleaning and inspection (not available at dunkinsdiamonds.com).
Q. Is shopping with Dunkin’s Diamonds secure?
A. Absolutely! Dunkin’s Diamonds ensures our customers’ financial information is secure. We utilize secure encryption and fraud protection for all transactions. All sensitive information is encrypted using 128-bit Secure Socket Layers (SSL). Please view our Authorize.net Merchant Verification, which is an independent verification of Dunkin’s Diamonds' site security.
Q. Will my information be shared with third parties?
A. Never! Dunkin’s Diamonds keeps your personal information private and confidential.
Q. What types of jewelry does Dunkin’s Diamonds offer?
A. We not only carry one of the largest selections of diamond engagement rings and bridal jewelry but we also carry an extensive selection of earrings, pendants, bracelets, a variety of other diamond jewelry and time pieces. We feature most of the top jewelry designers as well as the latest fashions and styles. Browse our website or stop by any of our store locations to see our full selection.
Q. How do I choose the perfect piece of jewelry for that special someone?
A. If she has not been dropping any hints, have a peek at the jewelry she currently wears. This should give you an idea of her style. Make note of whether she likes white gold, yellow gold or both, and is the style simple or ornate? It is usually a good idea to know her ring, wrist and neck sizes as well. Another useful tip, unless you are planning to surprise her, she will probably be more then delighted to help you shop!
Q. How often does Dunkin’s Diamonds add diamonds to your inventory?
A. Dunkin’s Diamonds adds new diamonds to our inventory daily.
Q. What are conflict-free diamonds?
A. Conflict-free diamonds are diamonds that were NOT obtained through human rights abuses, child labor, violence, or environmental degradation. Dunkin’s Diamonds works diligently to ensure our customers receive conflict-free diamonds. Our internal practices exceed government requirements.
- We manufacture most of our own diamonds, so we know the diamonds are conflict-free.
- We purchase only polished diamonds from professionals within the diamond trade.
- We require contracts from our suppliers that guarantee their diamonds are conflict-free.
Q. I currently have a diamond; I would like to purchase a setting from Dunkin’s Diamonds. Are you able to set my diamond into your ring?
A. Yes we can! If you only want the setting (no diamond), please contact us at 1.877.343.4883 with the SKU and we will be happy to help you.
Q. Do I have to pay extra, if I purchase an engagement ring and a loose diamond, to have the diamond set into the ring?
A. Absolutely not! As a matter of fact, choosing your diamond separately makes your ring distinctive.
Q. How do I find my ring size?
A. Please click here for the multiple ways to determine yours or your loved ones ring size.
Q. Oops, I ordered the incorrect ring size, what do I do?
A. Every customer is entitled to one free ring resize within 60 days of purchase. After 60 days, the fee is $25 for gold and $50 for platinum. After resizing Dunkin’s Diamonds will return the ring to via two-day FedEx at no charge to you. Please note tension rings and eternity bands cannot be resized and will have to be entirely remanufactured.
Q. Can I order through dunkinsdiamonds.com?
A. Yes! Purchase diamonds, rings and other fine jewelry utilizing our secure checkout process.
Dunkin’s Diamonds offers knowledgeable consultants to assist you in finding the perfect gift. No matter what your budget or preference is; we will help you customize the perfect ring, obtain a specific diamond or find that unique gift.
Q. Does Dunkin’s Diamonds offer jewelry repair?
A. Dunkin’s Diamonds offers on-site Goldsmith services to all of our customers, including custom work. A Goldsmith is available at most locations for your convenience and peace of mind.
Q. What if I did not purchase the item at Dunkin’s Diamonds?
A. Contact us, we will gladly repair your precious jewelry whether the item(s) was purchased at Dunkin’s Diamonds or not.
Financing and Layaway
Q. What forms of payment does Dunkin’s Diamonds accept?
A. We accept all major credit cards including: Visa, MasterCard, Discover/Novus, and American Express & Optima American Express. We also accept personal checks, certified checks and cash at all our locations. Online purchase payments may be made with all major credit cards, PayPal, Google Checkout and Bill Me Later.
Q. Does Dunkin’s Diamonds offer financing?
A. Yes, financing is available; please contact any of our stores for details.
Q. Is there a layaway program available at Dunkin’s Diamonds?
A. Yes, there is a six month layaway program available! Please contact any of our stores for details.
Q. Is sales tax charged on my order?
A. Dunkin’s Diamonds charges sales tax only on purchases shipped to Ohio and Florida.
Q. When will my credit card be billed?
A. Immediately at the time of purchase.
Q. Am I able to use two separate credit cards?
A. If you would like to pay with different credit cards, please contact us at 1.877.343.4883, Monday- Friday 8am-5pm (EST).
Q. What is the credit card security code?
A. The security code is a 3 or 4 digit number that appears on the credit card. Visa and MasterCard cardholders will find this code above the signature on the back of the card. Discover and American Express cardholders will find the number on the top right on the front of the card.
Q. What if I have a question, want to change or cancel my order?
A. Please call 1.877.343.4883, Monday- Friday 8am-5pm (EST), or email us at firstname.lastname@example.org. Please have your account number, name and email handy when calling.
Q. I need help placing my order!
A. If you need any assistance at all, please call us at 1.877.343.4883, Monday- Friday 8am-5pm (EST), or email us at email@example.com.
Q. What if my purchase gets lost during shipment?
A. Your order is wholly insured during shipping and we require a signature for all packages. Dunkin’s Diamonds is dedicated to ensuring that your order arrives safely and in a timely manner.
How do I obtain insurance for my jewelry?
A. We recommend Zillion Insurance, as we've partnered with them to make it quick and easy to replace or repair your jewelry at $0 cost to you in the event of loss, theft, damage, or disappearance. You can purchase at the time of checkout with your jewelry OR obtain a quote at myzillion.com.